The Opportunity
We are seeking a Recover At Work Administrator to join our growing team! In this role you will be responsible for injured employees, their managers, host clients, and other stakeholders to ensure a supportive return to work program.
Responsibilities
* Support return-to-work coordination by liaising with insurers, host clients, and internal stakeholders to facilitate claims progression and recovery outcomes
* Lodge workers' compensation claims across multiple jurisdictions, ensuring accuracy and compliance with relevant documentation requirements
* Maintain accurate and up-to-date records within injury management systems
* Assist with payroll-related activities, including wage calculations and reimbursements for injured workers, ensuring accuracy and timeliness
* Manage shared inboxes and prioritise high volumes of requests in a fast-paced environment
* Collate and maintain common law and claims data, demonstrating a high level of attention to detail and confidentiality
* Provide support to Advisors through reporting, documentation, and follow-ups to ensure recovery actions are progressed effectively
* Manage injuries treated under the Early Intervention program
* Build and maintain strong working relationships with internal teams, insurers, and external stakeholders to support positive recovery outcomes
Qualifications
* Strong verbal and written communication skills with the ability to provide direction on requirements for worker's compensation claims and suitable duties support
* Excellent administrative skills
* Ability to work within a team and autonomously where needed to achieve required outcomes within specified deadlines/time frames
* Highly proficient in the use of technology; Microsoft suite of products, and online injury management software
* Understanding of the Recover at Work process and responsibilities
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