Cloud Support Professional
We are seeking a highly skilled Cloud Support Professional to join our team.
* Main Responsibilities:
* Provide day-to-day operational support of the Department's Azure environment, including troubleshooting incidents and resolving service requests.
* Assist with monitoring and responding to alerts from Azure Monitor, Log Analytics, and other observability tools.
* Support the implementation and maintenance of Infrastructure-as-Code (IaC) using tools such as Bicep, Terraform, or ARM templates.
* Assist with Azure policy enforcement, tagging standards, and governance rule updates to ensure compliance.
* Participate in cost management and optimisation efforts, including analysing consumption reports and recommending remediation actions.
* Perform access reviews and role-based access control (RBAC) reviews in collaboration with Cyber Security.
* Document operational procedures, scripts, and architectural patterns relevant to Azure operations.
* Liaise with project teams to provide technical advice and support for new workload deployments or infrastructure changes.
* Maintain backup and disaster recovery configurations within Azure for critical workloads.
* Assist in maintaining hybrid connectivity and integration with on-premises infrastructure (e.g., via Azure ExpressRoute, VPN, AD Connect).
* Contribute to the continuous improvement of the Department's cloud operations, tooling, and automation pipelines.
* Support compliance reporting and audit readiness related to cloud infrastructure.
* Provide advanced technical support for hardware, software, and network issues.
* Diagnose and resolve complex technical issues escalated from L2 support.
* Collaborate with engineering teams to address software bugs and user interface issues.
* Assist in the deployment and configuration of IT systems and applications.
* Train and mentor junior technical support staff.
About Us
We value diversity, equity, and inclusion. We promote a culture that respects fairness and equality while encouraging people to bring their full selves to work.
* We put people first by promoting diversity and driving innovation.
* We offer tailored career paths across our organisation to support your professional and personal growth.
* We have an excellent reputation globally.
* We live our values of aspiration, trust, and empathy every day.