About usHammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise.When it comes to our people – those we serve and those who serve – we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability. In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs.We've been caring for people for over 90 years – so, if you love to care, join us, and make a career move that matters.It's not just care, it's HammondCare.About the roleThe role of Senior Finance Officer ensures that billing, electronic claiming, receipting, reconciliations, monthly statements (including Home Care Package, and Tax Invoices), and month end activities are carried out in a timely and accurate manner and in accordance with relevant legislation. The Senior Finance Officer will also be providing operational support with account enquiries relating to billing, statements, and debt collection.This role is a permanent full-time position based at St Leonards with hybrid working opportunities.What we can offer youWe care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)Additional leave purchase options and 14 weeks paid parental leaveFlexible working options, including hybrid arrangementsDiscounts on everyday products and servicesDiscounted healthcare memberships - access to network of fitness centres and pools for employees and familiesFree access to independent counselling support for employees and familiesHealth & Wellbeing programmesReward & Recognition programmesReferral bonusesCareer and professional development opportunitiesKey Responsibilities includeReview and resolve anomalies / variances in a timely mannerPrepare, review and process the invoicing/billing of fees and contributions in line with legislation and/or agreementsProcessing of reimbursements and refunds/discharges in a timely mannerGenerate Statements/Invoices in line with HammondCare proceduresReconciliation of funding received and prepare estimation of billing for the end of monthPrepare Activity statements in accordance with HammondCare proceduresSupport the centralised debt collection team with account and debt related queries.Process payments including cash, cheques, EFT, direct debits and credit card in the appropriate system. Issue receipts as required. Prepare reconciliations and journal entries as required.Investigate and respond to account enquiries via phone, email and mail within documented timeframes. Enquiries may be received from staff, clients, residents, financial representatives, Government Departments and other third parties. Enquiries may include but are not limited to querying of cash or cheque receipts, fee structures, refunds and explanation of statements processed.Data Analysis with some data entry to identify trends and matters to be investigated further.Appropriate escalation and follow-up actions to other members of the Finance teams as required.Present a friendly and professional face to external enquirers and internal HammondCare staffAd hoc projects as required: Including increase in adoption of work orders across the business and enhancements to exception reporting.About YouCommitment to engage and align with HammondCare's Christian Mission, Motivation and Mission in ActionMinimum of a Certificate IV in Accounting / Management / Business Administration or equivalent preferredMinimum of 3 years' experience in a similar finance role including accounts receivable, billing, and collectionsExcellent communication skills, both verbal and writtenNegotiation skills, with a customer focused approachAbility to handle difficult and sensitive conversations with empathy, patience and professionalismImmediate to advanced computer skills, specifically MS Office (Outlook, Word, Excel)Ability to work independently and as part of a team.Experience in aged care highly regardedTo ApplyIf you are ready to make a difference with HammondCare, Apply Now!Pre- Employment ChecksAll short-listed applicants for these positions will be asked to consent to a criminal record check and references.HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.
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