**Can you help us change the world?**:
It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution**,** we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.
We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...
**About the role**:
** Your mission, should you choose to accept it**:
- Become a Mews ambassador to ensure customers and partners derive maximum value from our products.
- Demonstrate consultative skills by proactively working with customers to enhance their usage and efficiency.
- Build rapport with key customer and/or partner contacts across territories or accounts as required.
- Maintain thorough case documentation and adhere to Mews' communications and quality standards across all channels.
- Provide remarkable customer service to ensure high customer satisfaction, as reflected in CSAT scores and Internal Quality evaluations.
- Follow and adhere to Standard Operating Procedure (SOP) guidelines pertinent to role responsibilities.
- Effectively utilize tools such as Salesforce, Aircall, and Omnichannel to provide support.
- Effectively use internal collaboration channels to address customer issues.
- Effectively balance multiple issues and priorities simultaneously
- Continuously improve the knowledge database by writing and suggesting amendments to current articles.
**️ You'll be a great fit if you bring a few of the below with you**:
- Higher Education preferably in Hotel Management / IT / Business
- Native or fluent in English
- Professional experience in a technical customer support role or similar
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- A commitment to continuous learning
- Ability to effectively balance multiple priorities and effectively collaborate in a team environment
- Experience in hotel operations
- The ability to speak other languages fluently is a big advantage! (Spanish, French, Dutch, Italian, Swedish)
- Ability to take feedback, learn quickly, and adapt to new situations
- Unrestricted Right to work permissions in Australia
- Willingness to work in shifts as we support our customers around the globe 24/7
- Ability to work in a fast-paced environment
- Ad hoc duties as assigned by your manager, related to the scope of this role
**Salary**: 67.000AUD per annum.
**What's in it for you?**:
Did you know that Mews was named the Best PMS of 2025—for the second year in a row—and has previously been recognized as the Best Place to Work in Hotel Tech for two consecutive years? Now you do! While much of this success is thanks to our incredible team, part of it is also because of the fantastic perks we offer. Beyond working alongside amazing colleagues and tackling exciting challenges, you'll enjoy:
- Participation in the Company shares program- Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.
(No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
- Curiosity is part of our DNA - we're bold, edgy, and never afraid to blaze recent trails. EDGE is how we bring that spirit to life for our people. So, how do we get our EDGE at Mews?
Once a month, we carve out protected time to Explore, Develop, Grow, and Elevate - time to focus on yourself, your growth, and your future. Because when we grow, we thrive. EDGE is an opportunity to step outside of the day-to-day, leaning into your curiosity, and build the skills that keep you - and all of us - future-ready.
- Adaptable Benefits via the ThanksBen platform
- Unlimited paid holiday (no, this is not a typo)
- Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!)
- Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
- Regular team events and socials
**Who is Mews?**:
We want to get to know you, so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.
Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.