Overview
See yourself in our team. Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million+ personal customers. Within RBS – Everyday Banking (EDB) manages the development and delivery of all everyday banking products including transaction accounts, savings and term deposits as well as the Open Banking agenda. We provide proactive operational risk management to ensure our customers receive exceptional experiences that drive customer advocacy.
About Line 1 Risk Everyday Banking Chapter
Our Line 1 Risk Chapter collaborates closely with the EDB Domain to achieve strategic goals and reach and maintain an NPS of +30. We ensure comprehensive risk management by deeply understanding the business strategy, current processes, and obligations. By identifying and managing risks effectively, we provide valuable insights and prioritise improvements, ensuring all operational risk requirements are met. Our proactive approach enables us to offer advisory support, helping to design robust processes that minimize operational risks and drive business success.
What you'll do
Do work that matters: As a Senior Manager within the team, you will report to the Chapter Lead, EDB. This is a critical role that will embed regulatory, policy and framework change across EDB. The role will also help to lead RBS-wide risk and compliance initiatives. You will have the opportunity to influence the design of Group-wide processes and customer experiences. This is a highly visible role, collaborating with stakeholders across the Group to strengthen our risk and compliance profiles.
On any given day, you will:
* Translate complex regulatory, policy and framework changes into meaningful and actionable guidance for the business
* Execute process deep-dive activities in order to understand and document key business activities, identifying material risks and compliance gaps
* Deliver pragmatic and strategic advice regarding risk mitigation and compliance uplift that is aligned with business and governance priorities
* Support the delivery and program management of key risk and compliance initiatives, working closely with stakeholders across the Group
* Perform risk and compliance assessments, monitor the internal and external environments and prepare risk insights for various business and governance forums
* Contribute to the ongoing enhancement of risk and compliance culture and capabilities within the team and across the EDB Domain
Qualifications
* Strong experience in operational risk and compliance within financial services
* Ability to independently deliver large projects and initiatives in a fast-paced, shifting environment
* Exceptional written and verbal communication skills and ability to articulate ideas clearly and effectively to diverse audiences
* Strong ability to perform reviews of critical processes to identify what can go wrong, control gaps/weaknesses and optimisation opportunities
* Creative and collaborative approach to problem solving, with the ability to simplify complex processes and identify pragmatic solutions
* Strong reasoning and influencing skills and ability to work with stakeholders at various levels across the organisation
* Ability to analyse trends, identify critical threats and opportunities, diagnose problems and issues, and recommend appropriate actions
* Demonstrated experience managing programs of work and preparing project updates and insights for senior leadership
Working at CommBank
At CommBank, we support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you're interested in. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 23/03/2026
#J-18808-Ljbffr