Some career choices have more impact than others.At HSBC, we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth, and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas, and capital that nurture progress and growth, helping to create a better world — for our customers, our people, our investors, our communities, and the planet we all share.As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture, and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days, and wellness programmes including discounted gym memberships.Wealth and Personal Banking (WPB) serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. Our ambition is to become Australia's #1 International Retail Bank, focusing on the internationalist customer and building a progressive bank for the future. We are investing in long-term growth, including expanding our branch network and digital capabilities to deliver a premium service to our high net worth customers.As a Premier Banking Manager based at Head Office Barangaroo, you will be responsible for being a trusted advisor to your own unique portfolio of high net-worth customers, ensuring the highest ethical standards and operational integrity.Your main responsibilities will include:Creating a connection with our customers by understanding their needs.Managing customer inquiries in a timely and efficient manner.Demonstrating HSBC values and behaviours.Providing comprehensive and professional banking services while ensuring compliance with regulatory requirements and quality assurance standards.Contributing to a collaborative team environment.RequirementsTo be successful in this role, you will need:A proven track record in customer excellence gained in banking as a Client Relationship Manager, Officer, or Executive within the retail financial services sector.The desire to develop your financial expertise and grow your career.The ability to understand and provide solutions to meet individual customer needs by delivering first-class customer service and making a difference.A proven track record in growing customer portfolios, especially high net worth portfolios.Relevant experience in personal lending products, including mortgage lending.Higher School Certificate completion is essential; relevant tertiary qualifications will be highly regarded.Preference will be given to candidates who hold Australian or New Zealand PR / Citizenship or have unrestricted work rights in Australia.We value different perspectives, succeed together, collaborate across boundaries, and take responsibility. HSBC is committed to building a culture where all employees are appreciated and respected, and where opinions count. We foster continuous professional development, flexible working, and opportunities to grow in an inclusive environment.Applications from First Nations peoples are encouraged.Learn more about careers at HSBC Australia: https://www.hsbc.com/careers/where-we-hire/australiaPersonal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, available on our website. HSBC will never communicate with applicants via non-HSBC channels such as SMS, WhatsApp, or Facebook. Be cautious if contacted via these channels.Watch our video about careers at HSBC Australia: https://www.youtube.com/watch?v=18eZVRpTQBk
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