Join us and experience Bunnings from the other side of the counter
What's in it for you when you're part of our team:
* Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
* Free standard OnePass membership
* Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
* 12 weeks paid parental leave, regardless of gender
* Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
* We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build
About The Role
The Customer Support Team Member will report to the Customer Support Team Leader and will be responsible for providing best service, guidance, and support.
An ideal candidate will create a positive customer experience to retail customers throughout their online purchasing experience via the Bunnings website and will focus on its continual improvement by promptly identifying and resolving arising issues.
This role will liaise with a range of stakeholders to ensure a smooth service experience for all customer groups using the Bunnings digital platform.
What's Involved
* Manage Online Special Orders referred directly from customers via the Bunnings website, in-store and over the phone.
* Manage orders post-sale including supplier follow up, customer service, order fulfillment and delivery
* Build strong supplier, customer, and stakeholder relationships
* Develop an extensive understanding of product sourcing and pricing.
* Well-rounded understanding of all digital offers to support a positive Customer Experience
* Focus on first-point resolution of customer enquiries
* Focus on risk mitigation and expedited escalation of issues to relevant stakeholders
* Answering inbound calls from a range of stakeholders with a genuine interest to assist
* Making outbound calls to suppliers and customers related to online orders
* Reviewing reporting for process improvement
* Implement and support the effective use of internal processes and systems
* Cross functionality of tasks across the wider Team Info and Help Contact Centre
To Be Successful In This Role You Will Need
* Exposure to Call Logging Software (advantageous)
* Product knowledge specific to special orders range (advantageous)
* Sound interpersonal skills along with the ability to communicate with various internal and external stakeholders.
* Time and priority management skills, ability to work to deadlines
* A passion for customer service and a friendly and helpful manner
* Confident in the use of PCs and basic knowledge of Microsoft Office
* The ability to manage enquiries via the following channels: Phones, email, social media and live chat
* The ability to work a rotation roster including weekends.
You'll be part of a workplace where you'll feel like you belong.
Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. If you have the experience, skills and a passion to grow but don't necessarily nail every single point in the job description, please still apply. Contact us at jobs@bunnings.com.au and a member of the team will be in touch.
About Us
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.
By joining our passionate and diverse team, you'll have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work. If you're ready to roll up your sleeves and build something great together, apply today.
Please note if you are offered a role with us, background checks may be required. This can include police, employment and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Retail
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