Join Our Team as an Export Technical Assistant
At ARB, we're not just a brand; we're a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Our reach spans across 100 countries, supported by regional offices in the USA, Europe, Thailand, New Zealand, and the Middle East. Our reputation has been built on high-quality products, with services delivered by people who are passionate about quality, reliability and practicality.
Are you passionate about customer service and technical support? ARB is seeking an Export Technical Assistant to strengthen our international network and create synergy among teams. Work alongside engineering, sales, warranty, quality, and product management to deliver exceptional service
What You'll Do:
* Technical Support: Respond to technical inquiries and installation issues from our regional offices and distributor network.
* Warranty Management: Validate and process warranty claims while ensuring positive outcomes for customers.
* Collaborative Improvement: Work with various teams to identify product improvements and training opportunities, enhancing overall efficiency.
* Reporting: Maintain and update the Export Vehicle Application Guide and warranty data reports, providing accurate information to internal teams.
Crisis Management: Assist with product recalls and coordinate global tender opportunities.
What We're Looking For:
* Customer Service Focus: Strong commitment to customer satisfaction and urgency in resolving issues.
* Product Knowledge: In-depth understanding of ARB's products to provide accurate information and support.
* Communication Skills: Excellent verbal and written communication abilities, essential for interacting with both internal and external customers.
* Interpersonal Skills : Positive, outgoing attitude with the ability to handle challenging situations effectively.
* Technical Proficiency: Highly proficient in computer systems and business software, including data reporting tools.
What's on offer:
* Competitive salary + super + leave loading + generous employee discounts.
* Professional development opportunities, international business exposure and training
* A supportive, world-class team in a collaborative and dynamic environment.