Customer Service Officer | Community Bank Hay | NSWRole overviewPermanent, full-time position based in Hay.
As a Customer Service Officer, you will be in the driver seat of service delivery, helping customers achieve their banking goals and representing our branch with a strong focus on risk and accuracy.What you'll doExplore customers' needs through in-depth conversations to help them achieve their financial goals and partner with different specialists within the branchSupport customers with digital literacy and online banking needs as we continue to innovate our offeringsBe the face of the branch and customer service, handling transactions, cash, queries, and paperwork while keeping risk considerations at the forefrontEngage in lifelong learning with on-the-job training and external development opportunitiesBuild connections by supporting customers, giving back to the community, and fostering a positive work cultureWhat you'll bringExperience in a customer service workplace with the ability to achieve targetsStrong attention to detail to ensure secure, accurate transactions with a risk-aware mindsetConfidence communicating with new and existing customers face-to-face and over the phoneUnderstanding of what makes Bendigo Bank differentCollaborative mindset and team-focused attitudeExperience in the banking and finance industry is a plus but not essentialOur Community Banking modelCommunity Banking operates on a shared revenue model based on "profit-with-purpose."
Profits are reinvested into local communities to fund initiatives such as infrastructure improvements, event sponsorships, and scholarships, while branch staff engage in community events and support local small businesses.Why work with us?
Big impact that matters — your work directly benefits customers and communitiesBe valued in a diverse team that grows and evolvesCareer opportunity and flexibility with supportive policiesBenefits include:Health and wellbeing support, discounted gym memberships, private health insurance options, and EAP for you and your immediate familyCorporate university access through BEN UOther informationWe may request a Pymetrics online gaming assessment after you apply.
Check junk folder if you don't see it within 30 minutesWe are committed to a diverse and inclusive recruitment process.
Adjustments available for applicants as neededMore information about our retail banking roles is available here: and interviews may commence prior to the closing dateWe will respond to all candidates regarding the outcome of the applicationNote - Please apply online and ensure your contact details are up to date.
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📌 Customer Service Officer | Community Bank Hay | Nsw
🏢 Bendigo Bank
📍 New South Wales