**Seismic, a rapidly growing Forbes Cloud 100 company, i**s the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. **Seismic's** platform provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experiences. Nearly 2,000 organizations including IBM and American Express have made Seismic their enablement platform of choice. Seismic integrates with business-critical platforms including Microsoft, Salesforce, Google and Adobe. Seismic is headquartered in San Diego, with offices across North America, Europe, and Australia.**
**Who you are**:
- Possess a strong sense of ownership and takes pride in all that you do
- Comfortable in dynamic environments with changing priorities
- Skilled at managing multiple responsibilities while striving to exceed expectations
- Displays a sense of humor and humility during those challenging times
- Self-starter with the ability to manage multiple projects simultaneously
- Ability to effectively prioritise and escalate customer issues
- Ability to adapt to a rapidly changing environment
**What you'll be doing**:
- Building a Trusted Advisor relationship at all levels, from practitioner to C-level, in your accounts, helping to ensure renewals and uncover opportunities for cross-sell/upsell
- Consulting with client stakeholders to understand their business strategies and goals as well as their objectives for using Seismic, finding ways to align the two, and ensuring Seismic delivers value against agreed success criteria whilst communicating this value/ROI throughout the customer lifecycle
- Leading regular business reviews in which you make data-driven recommendations for how to increase value and platform adoption for your accounts
- Providing regular product roadmap updates, ad-hoc troubleshooting, ongoing training for existing customers and other services and support activities as required.
- Leading the contract renewal process and identifying and nurturing expansion opportunities in coordination with Sales
- Partnering with Sales and Marketing to grow Seismic's presence and brand in the APAC region
**What you'll bring to the team**:
- Bachelor's Degree in Business Administration, Engineering, Computer Sciences or related field required.
- 4+ years of experience in a client/stakeholder management role, preferably in SaaS
- Commercial savvy and an understanding of the SaaS sales and renewal processes
- Experience working with complex, multi-divisional, multi-geographical customer accounts
- Executive presence and excellent communication abilities
- Ability to create structure in ambiguous situations, design effective processes, and prioritise ruthlessly
- Passion for technology and for being a part of a fast-growing SaaS company
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
**What we have for you**:
- Take time to rest and recharge w/ Paid time off, paid company holidays, end of year company shutdown
- Equity program and performance-based bonuses
- Mental health + Employee Assistance Programs w/ free counseling session
- Bring Your Own Device technology stipend
- $1,000 annual professional development reimbursement
- Seismic Cares Program w/ charitable donation matching
- Nine Communities of Belonging (aka employee resource/affinity groups)
LI-CF1
Headquartered in San Diego and with more than 1,300 employees across the globe, Seismic is the global leader in sales **enablement**, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also recently expanded its team and product portfolio with the acquisition of Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.
Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.
**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.