Key Account Manager Role Overview
This role is designed to foster a seamless experience for our customers, ensuring they achieve tangible outcomes.
The ideal candidate will serve as the primary point of contact between our platform and clients, delivering exceptional onboarding, ongoing support, and strategic relationship management.
Responsibilities:
* Customer Onboarding and Training
The Key Account Manager will be responsible for guiding new clients through a smooth onboarding process, guaranteeing a seamless handover from Sales. This includes providing expert guidance, answering questions, and empowering clients to get the most from our platform.
Key Skills and Qualifications:
* Excellent communication and interpersonal skills
* Proven ability to build strong relationships with clients
* Exceptional customer service and problem-solving skills
* Familiarity with practice management platforms
Benefits:
We offer a dynamic work environment that encourages growth and development. Our team members enjoy a range of benefits, including opportunities for professional advancement, flexible working arrangements, and a collaborative culture.
About Us:
We are a leading provider of AI-powered practice management solutions, trusted by thousands of professionals across Australia, New Zealand, and the UK. Our mission is to empower clinicians to focus on what matters most – helping people.