We are seeking a motivated and skilled IT Support Officer to join our client based in the South Eastern suburbs.
In this role, you will be responsible for handling support enquiries, configuring devices, and supporting end-users with various IT applications and systems.
We are looking for a go getter who is proactive, energetic, thrives on problem solving and keeping the customer happy!
Some Of Your Responsibilities Include
* Provide technical support to all users nationally.
* Provide hands-on IT support, diagnose and resolve hardware, software, and network issues.
* Physically configure and deploy IT devices, including desktops, laptops, and mobile devices.
* Assist with managing and troubleshooting issues in key internal business applications.
* Maintain support activities and resolutions through our ticketing application.
* Ensure compliance with IT security and data protection policies.
* Assist with system upgrades, migrations, and deployments.
* Strong integrity, ethics, and professionalism.
To Be Considered, You Must Demonstrate The Following
* Certificate IV or Degree in Computer Systems or a related field (preferred).
* At least 2 years of practical experience in an IT ticketing team, handling Tier 1 and Tier 2 tickets.
* Strong troubleshooting skills and a customer-focused approach to IT support.
* Experience in physically configuring and setting up IT devices.
* Experience with mobile device setup and configuration.
* Knowledge and experience of Microsoft applications.
* Working SQL knowledge