Delivering high-quality customer service is at the heart of our operations. You will connect with customers to provide tailored support that makes a real difference to their unique situations.
Key Responsibilities:
* Customer Connection: Manage inbound and outbound calls, building rapport and trust with every interaction.
* Needs Investigator: Explore and assess each customer's personal and financial situation to understand their needs.
* Solution Seeker: Provide tailored options and resolutions that align with the customer's circumstances.
* Record Keeper: Accurately record file notes and ensure all customer details are updated in our systems.
* Compliance Champion: Work within regulatory frameworks to ensure every interaction meets quality and compliance standards.
About This Role:
This role involves working with customers to understand their needs and deliver solutions that make a positive impact on their lives. If you have a passion for delivering exceptional customer experiences, this could be the perfect opportunity for you.
The Mindset You'll Bring:
* Empathy First: You listen actively, understand customer needs, and approach every conversation with care and patience.
* Problem Solver: You love thinking on your feet and finding the best outcome for each customer.
* Team Spirit: You collaborate well with others and keep the customer at the centre of everything you do.
* Resilience and Adaptability: You stay calm under pressure, handle challenging conversations with professionalism, and adapt to changing situations with ease.
* Curious Learner: You are open to feedback, eager to learn, and keen to develop your skills to better support customers and grow your career.