Job Title
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We are seeking a skilled Order Management and Customer Service Representative to join our team.
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About the Role
This is a full-time, on-site position combining order processing and light warehouse support.
Based in St Leonards, you will be responsible for managing orders, inbound customer enquiries, basic warehouse dispatch, and supporting onsite training sessions.
You will work with autonomy, reporting into an experienced national leader and collaborating across customer service, sales, logistics, and training teams.
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Key Responsibilities
Process customer orders (30–40 per day) as well as quotes in SAP
Manage incoming customer calls (15–20 per day) and online chat
Coordinate local urgent deliveries and pick-ups via courier
Support with outbound dispatch of small stock volumes (2–5 shipments per week)
Manage emergency warehouse inventory (approx. 70 SKUs)
Support onsite Academy training sessions – coordinate attendees, logistics and guest welcome
Liaise with sales reps, service technicians and sales teams across NSW
Use SAP (migrating to S/4HANA), Salesforce and Excel for day-to-day operations
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Skills and Experience
Previous experience in order processing and customer service – ideally within medical devices, dental, pharma, or diagnostics
ERP system experience (SAP highly regarded)
Ability to lift up to 20kg – comfortable with light warehouse duties
High attention to detail and ability to work across multiple systems
Strong communication and stakeholder coordination skills
Self-starter with the maturity to work independently on-site
Positive, adaptable and committed to maintaining high service standards
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