About the Role
">
* We are seeking an experienced professional to lead our customer service team and ensure a seamless experience for our customers.
">
Key Responsibilities:
* Develop and implement effective strategies to enhance customer satisfaction and loyalty.
* Lead and manage a team of customer service representatives, providing guidance and coaching as needed.
* Analyze customer feedback and data to identify trends and areas for improvement.
* Collaborate with cross-functional teams to develop and execute business plans that meet customer needs.
* Maintain accurate records and reports, ensuring timely and efficient communication with stakeholders.
Requirements:
* Degree in Business Administration or related field (or equivalent experience).
* Minimum 3 years of experience in customer-facing leadership roles.
* Proven track record of driving customer satisfaction and loyalty initiatives.
* Excellent communication and interpersonal skills, with ability to build strong relationships with customers and colleagues.
* Strong analytical and problem-solving skills, with ability to interpret data and make informed decisions.
* Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A dynamic and supportive work environment.
* The opportunity to work with a diverse and talented team.