About the Role We are seeking a hands-on and commercially driven Head of Operations to lead and transform our end-to-end operations function. This is a critical leadership role responsible for driving operational excellence, improving inventory performance, strengthening supplier outcomes, and building a scalable operations platform to support the company’s next stage of growth. You will oversee: Warehouse & Logistics Procurement & Supply Chain Product & R&D Coordination After Sales & Warranty Quality Management System (ISO 9001) Key Responsibilities Leadership & Execution Lead and develop a multi-functional operations team Drive accountability, structure, and performance across departments Align operations with company strategic goals Supply Chain & Inventory Implement demand planning with forward visibility (12-month rolling forecast) Optimise inventory levels and reduce obsolete stock Strengthen supplier performance, quality, and delivery reliability Product & R&D Coordination Oversee product lifecycle from concept to launch Ensure all product documentation (specifications, manuals, compliance) is complete Collaborate with engineering and suppliers on manufacturability (DFM/DFMA) Quality & Compliance Own and enhance the ISO 9001 Quality Management System Manage product quality, warranty risks, and continuous improvement initiatives Establish structured processes, including recall procedures Systems & Data Drive effective use of ERP systems (Odoo or similar) Improve data integrity, reporting, and operational visibility Identify opportunities for automation and process improvement Continuous Improvement Lead operational efficiency initiatives Reduce costs, improve DIFOT, and enhance customer experience Support ESG initiatives where relevant What We’re Looking For MUST HAVE (Critical Requirement) Strong background in Industrial Engineering, Manufacturing Systems, or Operations Engineering Proven ability to design, optimise, and improve operational systems (not just manage them) Deep understanding of: Process design & optimisation Production and supply chain flow Capacity planning Continuous improvement methodologies This role requires a systems thinker who can build structure, not just maintain operations. Experience 10 years in operations, supply chain, or manufacturing environments Proven experience leading cross-functional teams Strong experience in inventory, procurement, and supplier management Experience in product-based or manufacturing businesses ( essential ) Skills & Capability Strong leadership with a hands-on execution mindset Commercial thinking with operational discipline Excellent problem-solving and decision-making skills Knowledge of ISO 9001 / QMS preferred Data & Technology Strong Excel and data analysis skills ( required ) Ability to analyse inventory, forecast demand, and generate actionable insights Experience using ERP systems (Odoo or similar) Exposure to AI tools (e.g. ChatGPT) or strong interest in leveraging technology for automation and improvement Highly Valued Engineering degree (Industrial / Mechanical / Manufacturing preferred) Experience in product development or R&D environments Experience in turning around underperforming operations Why Join Gentec Be part of a growing and innovation-driven business Opportunity to build and shape the operations function Work closely with leadership on strategic direction Make a real impact across the organisation Contact Details: If you are a highly motivated individual looking to take the next step in your career, then we would love to hear from you! Please submit your application to hr@gentecaustralia.com.au