Customer Service Agent – Probe CX
Join Probe CX as a Customer Service Agent for a fixed‑term, full‑time role starting after New Year. We hire for potential and passion, not just experience. Training and support are provided for all new hires.
Key Details
* Office‑based with potential for a hybrid model
* Paid full‑time training: 1 week + 4 weeks nesting period
* Commencing 27 January 2026, ending 30 June 2026 with potential extension
* Rotating roster across 7 days (full availability required, 6 am–1 am)
* Background checks: National Criminal History Check and recent work reference
Responsibilities
* Handle inbound and outbound calls from customers or online shoppers, resolving inquiries and updating accounts after each interaction
* Coordinate with stores for order deliveries, assist stores and drivers with questions, and make outbound calls for delivery coordination
* Send follow‑up emails to stores and process B2B requests
* Manage emails in the Customer Care and Priority inbox, escalating critical issues to management as needed
Qualifications
* Build strong client relationships through effective phone communication and timely responses
* Follow strict compliance regulations and maintain standards
* Consistently deliver exceptional customer service experiences
Culture & Benefits
* Hourly rate plus On‑Target Earnings (OTE) based on meeting Key Performance Indicators (KPIs)
* Continuous coaching and support for personal and professional growth
* Abundant pathways for progression
* Inclusive and vibrant team culture that values everyone's uniqueness
* Unlimited 24/7 access to a dependable mental health and well‑being platform
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. At Probe CX equality is not merely a slogan – it's our commitment, our way of life. Join us in celebrating you and your 100 %
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