Company Overview
At The Good Guys, we help families live better for less. Since 1952, we've delighted customers with unbeatable deals and exceptional service and advice on home appliances and consumer electronics.
We offer best value, world‐class brands, and exceptional customer service across our 100+ store network, online platform, and commercial division.
Great careers start at The Good Guys – begin your journey with us today.
Why Join The Good Guys?
* Fast‐paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
* Competitive remuneration to recognise our team for their effort, which may include generous sales commission and other incentives.
* Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group.
* Fantastic discounts across the JB Hi-Fi Group and access to Beny, our team member benefits app with exclusive offers and wellbeing perks.
* We offer 12 weeks paid parental leave for eligible primary carers and embrace flexibility, offering hybrid working models for eligible roles.
* Employee Assistance Program (EAP) provides counselling and other wellbeing resources for team members and families.
* Helping Hands workplace giving program has raised millions for charity partners.
* Commitment to sustainability: on track to reach net‐zero carbon emissions by 2030 and improving reduce‐reuse‐recycle practices.
Job Description
Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer-facing team and will effectively deliver store operations activities in support of a sales-focused culture and profitable sales growth.
Key Responsibilities
* Deliver effective store administration in line with standard procedures, including cash handling and tendering transactions.
* Manage store multi‐channel fulfilment and stock integrity.
* Manage telephone enquiries.
* Execute marketing and promotional activity.
* Contribute to financial performance through effective inventory management and management of controllable expenses.
* Manage all sales channel fulfilment in line with procedures.
* Collaborate as part of a team to deliver a consistent positive store and channel experience, and effectively resolve customer complaints and queries.
* Contribute to the brand and store experience through quality merchandising, in-store marketing and presentation.
* Consistently improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
Qualifications
* Customer Focus – Do everything through the eyes of the customer.
* Drives Results – Consistently achieves results, even under tough circumstances.
* Demonstrate Self‐Awareness – Uses feedback and reflection to gain insight into personal strengths and weaknesses.
Additional Information
All applications are strictly confidential.
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
If this opportunity excites you, even if you don't meet 100% of the criteria, please do not hesitate to apply.
What can I earn as a Customer Service Representative?
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