Client Care Coordinator Role
We are seeking a compassionate and professional Client Care Coordinator to join our team. As a Client Care Coordinator, you will be the primary point of contact for clients, providing exceptional customer service and support throughout their pet aftercare journey.
The ideal candidate will have excellent communication skills, be able to work independently, and have a strong ability to empathize with clients during difficult times. You will also be responsible for managing client enquiries, coordinating information between teams, and ensuring smooth service delivery.
About this role:
* Provide professional pet aftercare services with compassion and empathy
* Manage client enquiries across various platforms
* Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery
Responsibilities include:
* Providing exceptional customer service to clients
* Managing client enquiries and resolving issues in a timely manner
* Coordinating information between teams to ensure smooth service delivery
Requirements:
To be successful in this role, you will need to possess:
* Exceptional customer service skills
* Strong organisational skills and attention to detail
* Ability to work independently and as part of a team
Benefits:
This is an exciting opportunity to join a dynamic team and make a positive impact on the lives of those who have experienced the loss of a pet. You will receive:
* A competitive salary and benefits package
* Opportunities for professional growth and development
* A supportive and inclusive work environment
About Us:
We are a leading provider of pet aftercare services, dedicated to supporting families through their most difficult times. Our team is passionate about delivering exceptional customer service and making a difference in our community.