Guest Service Agent (Pre-Opening)
Mercure Melbourne La Trobe Street
Mercure Melbourne La Trobe Street is a brand-new 4-star hotel joining the Accor network. Located in the heart of West Melbourne near Flagstaff Gardens, Queen Victoria Market, Docklands and Marvel Stadium, this exciting new property offers modern design, generous spaces, and a strong focus on guest experience.
We are seeking enthusiastic and guest-focused Guest Service Agents to support the hotel through its pre-opening phase and ongoing Front Office operations.
About the Role
As a Guest Service Agent, you will be the first point of contact for our guests and play a key role in creating a welcoming and memorable stay. This is a hands-on Front Office role where you will support daily operations, deliver exceptional service, and contribute to the successful launch of this new hotel.
Key Responsibilities
* Deliver warm, professional, and personalised guest service at all times
* Manage guest check-ins and check-outs efficiently and accurately
* Handle guest enquiries, requests, and feedback in a timely manner
* Process reservations, payments, and billing transactions
* Maintain Front Office standards, procedures, and brand compliance
* Support the setup and testing of Front Office systems and procedures during pre-opening
* Work collaboratively with other departments to ensure a seamless guest journey
About You
* Previous experience in a hotel Front Office or customer service role (hotel experience preferred)
* Pre-opening hotel experience (desirable but not essential)
* Experience using Opera Cloud or similar PMS (preferred)
* Strong communication and interpersonal skills
* A positive, can-do attitude with a genuine passion for hospitality
* Ability to work a rotating roster, including mornings, evenings, weekends, and public holidays
Why Work With Us?
At Accor, we are more than a worldwide leader — we welcome you as you are and support your growth and development.
Benefits include:
* ALL Heartist Membership – Accommodation and dining discounts worldwide
* Family & Friends Rates
* Accor Live Limitless (ALL) reward points
* Access to Accor Academy and Typsy training platforms
* Global career opportunities across 5,400+ hotels in 110+ countries
Job Type: Part-time
Pay: From $26.70 per hour
Expected hours: 15 – 30 per week
Benefits:
* Employee discount
* Employee mentoring program
* Professional development assistance
Work Authorisation:
* Australia (Required)
Work Location: In person