Mental Health Social Worker or Nurse for Virtual Support Service - 16-24hrs/ week
Mental Health Social Worker or Nurse for Virtual Support Service - 16-24hrs/ week
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Valion Health was created as a solution for people who are unable to access health recovery and support services, or who choose to access these services in a convenient way. We are a virtual health service focused on delivering nursing and allied health services anywhere in Australia. We believe that everyone deserves a high-quality service no matter where they live.
We are looking for a part time (16h-24rs/ week) Mental Health Social Worker or Registered Nurse to work as a Care Coordinator across our virtual care enabled Mental Health support services. This is a remote role and would suit someone with previous care coordination experience.
Key accountabilities and Responsibilities – Mental Health Care Coordination activities
* Assists with the coordination of care across the care continuum
* Referrals: Work with team to process incoming bookings, referrals and correspondence from external providers
* Work in partnership with mental health coaches and health coaches to deliver programs/ services through great communication and case conferencing
* Orients and educates participants and their carers by explaining the role of the mental health care coordinator; initiating the program and/or service
* Undertakes initial assessment, set-up, and follow-up sessions via video conferencing or telephone with program participants
* Communicates care plans and pertinent information with the primary care team as well as with other specialists or parties participating in the care of the patient/teammate.
* Monitors delivery of care by documenting care
* Strictly maintain patient confidentiality
* Escalate care when appropriate
* Caring Attitude: Convey a caring attitude by empathising with and comforting patients by anticipating and easing patients’ anxieties, answering patients’ questions and promptly attending to distressed patients
* Communication: Communicate clearly and effectively with staff, participants, providers and participants to ensure that problems and difficulties are avoided, resolved or escalated to the appropriate individual
* Identifying progress toward desired care outcomes; reviewing the care plan with patients and with care providers; reporting personnel and performance issues to the management team;
* maintaining ongoing communication
* Maintains patient care database by entering new information as it becomes available
* Respects participants and providers by recognising their rights; maintaining confidentiality
* Participates in regular team meetings
* Coordinate resources including practitioner hours and packages within budget allocations
* Undertakes business development activities including stakeholder engagement
* Coordinates patient reported outcomes (PROs) collection
* Complete program feedback with program participants and providers
* Provides support for health professional provider team
* Assist team in administration of audits and provider credentialing processes. Aiding team in various program implementation projects
* Implement a range of skills including but not limited to coaching, motivational interviewing, behaviour modification, goal setting, barrier assessment and problem solving.
* Provides advice and support to team including development of quality, organisation, marketing and communication strategies
* Provides customised, evidence-based patient/carer education within scope of role
* Assisting with development of business policies and processes to provide quality care
* Coordinate information and care requirements with care providers, participants
Selection Criteria
* Registered Nurse with a background in mental health services, 5+ years preferred
* Registration with AHPRA
* Previous experience within care coordination/ case management
* Awareness and understanding of health coaching/ mental health coaching
* Demonstrated knowledge and experience in a similar role
* Highly developed organisational skills including the ability to manage and
* coordinate a range of tasks and competing priorities and meet deadlines with limited supervision
* Knowledge of the Australian health sector including funding models
* Previous work
* Demonstrate excellent problem solving and analytical skills
* Trauma informed and Recovery orientated approach to care
* High levels of IT literacy
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Part-time
Job function
* Job function
Other
* Industries
Hospitals and Health Care
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