The Customer Experience Specialist role is the foundation of our success as a retail organization.
As a Customer Experience Specialist, you will be responsible for creating world-class customer service in our stores. You will interact with customers to ensure a great experience and assess their needs to provide customized solutions.
Key responsibilities of this role include:
* Providing technical product education by articulating the value and benefit of products
* Facilitating seamless end-to-end customer transactions and executing market-relevant omnichannel programs according to company standards
* Receiving customer feedback and partnering with store leadership to take appropriate action
* Informing customers of local community programs and planning and executing local initiatives
Required skills and qualifications include:
* A commitment to providing excellent customer service and creating a positive guest experience
* Strong communication and interpersonal skills
* Ability to work independently and collaboratively as part of a team
* Flexibility to work a variety of shifts and schedules
Benefits of working with us include:
* Competitive base pay and bonus program
* Paid time off and generous employee discounts
* Opportunities for personal and professional development
* Supportive and inclusive work environment
Other requirements include:
* Must be legally authorized to work in the country where the store is located
* Willingness to move through the store to help customers and accomplish work
* Ability to work effectively in a fast-paced environment