Capability Specialist - NT Workers Compensation
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger, a team that shows up, stands together, and leads with purpose.
Overview
Gallagher Bassett (GB) is Australia and New Zealand's premier third-party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure – often fast-paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people. In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programmes available. We are moving through a period of exciting transformation and change, and we want YOU to be a part of it all.
We are seeking a Capability Specialist to support our Northern Territory Workers Compensation claims management business. Reporting to the Northern Territory Operations Manager, you will be aligned with our claims and injury management personnel for coaching, development and capability improvement activities. This is an exceptional opportunity to bring your existing skills and experience to a role which truly adds value to the development of our people and service offerings.
How You'll Make an Impact
Work in partnership with the business to support staff transition from technical training into their operational roles, including training of processes in an operational environment.
Support and assess staff against professional standards framework.
Provide 'on-the-job' technical and operational training and coaching for new staff or transferred staff in relation to how to process, calculate a benefit, triage a new claim, manage a claim and use tools.
Work closely with the Team Managers to identify gaps in staff knowledge/skills and develop necessary programmes or coaching solutions to meet the needs of individual staff.
Stay abreast of regulatory and legislative changes, changes to procedures and technology and ensure the delivery of relevant information to the Operations Teams.
Maintain a high level of product knowledge pertinent to the Northern Territory.
Understand operational systems, processes and procedures to ensure staff queries can be addressed and communicated effectively.
Support the business unit in championing and implementing changes.
In liaison with the relevant Team Manager, ensure that capability gaps are identified, addressed and monitored to the required standard of performance.
Ensure that processes and procedures are updated and communicated accordingly.
Prepare reports and details of coaching delivered.
Undertake independent call and desktop audits to ensure quality standards are achieved.
About You
Significant experience in workers compensation case management. Previous experience in a technical or specialist advisory role would be highly regarded.
Strong knowledge of relevant NT Return to Work legislation and frameworks.
Demonstrated coaching ability.
Exceptional time-management and organisational skills – a true "self-starter".
Excellent attention to detail.
Highly developed communication skills, with the ability to coach and engage at all levels of an organisation.
A strong sense of team and collaboration.
A resilient attitude.
Compensation and Benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include:
Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers
And more...
We Value Inclusion and Diversity
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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