About the Role
Reporting to the State Manager, the Member Services and Events Executive enhances the member experience through high-quality events and services. You will plan and deliver conferences, seminars, webinars and networking activities, manage logistics and budgets, and ensure an excellent on‐site and online attendee experience. You'll build strong relationships with the volunteer network and act as a key local contact for member enquiries and feedback. The role also supports divisional communications and marketing, promotes the membership offer, and drives retention and satisfaction outcomes while assisting with day‐to‐day office operations. This is a fixed term contract until April 2027.
About You
You bring hands‐on experience coordinating end‐to‐end events (in‐person and virtual), including logistics, suppliers, run sheets and post‐event reporting. You deliver responsive member/customer service and build trusted relationships with volunteers and stakeholders. You communicate clearly in person and in writing and can draft newsletters and event promotions aligned to brand guidelines. You're comfortable managing budgets, processing invoices and tracking spend. Highly organised and proactive, you can juggle competing deadlines, use MS Office/CRM tools, and thrive in a collaborative, member‐focused environment.
Key Responsibilities
* Responsible for coordinating a diverse portfolio of events and CPD delivery, including conferences, seminars, webinars, workshops, and social gatherings.
* Accountable for marketing and promoting membership, events, and member services effectively to attract attendance and engagement.
* Accountable for financial aspects related to events and member services. This includes working within budgets, finance policies and processes, principles of equity and consistency, expense tracking, assisting in achieving target revenue generation, and ensuring that events and services operate within budgetary constraints.
* Strong communication skills are essential for servicing members, internal stakeholders, and employers. Experience with professional communication practices, including face‐to‐face, emails, drafting customised member communications (e.g., newsletters), and member volunteer network support (e.g., Divisional Council agendas and minutes).
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