A little about Local
Local is a Melbourne-born BTR business that focuses on creating and managing communities built entirely for renters. We believe in using our homes to strengthen communities and create positive change by making renting sustainable and secure for Australians, while connecting them with communities they love. Now Australia’s largest BTR platform, Local has a completed portfolio value of over $2.46B with 3,246 apartments across the eastern seaboard in 6 prime neighbourhoods. It’s important to us to provide homes for people who, through no fault of their own, don’t have suitable places to live. That’s why at least 10% of each of our projects is committed to supplying homes for social, affordable and specialist disability accommodation.
Our people are our greatest asset, and our team is made up of unique personalities and skillsets who share the common goal of creating thriving communities in great neighbourhoods. If that sounds like something you’d like to be part of, read on!
A little about the opportunity
Local are looking for a Resident Associate to join their vibrant Box Hill community of 425 apartments and around 700 residents. You'll work with the Resident Manager to create a seamless front-of-house experience while supporting property operations and bringing our community engagement programs to life.
Creating a welcoming resident experience
- Run the front desk and amenity spaces as a vibrant community hub
- Deliver a memorable first impression and respond to resident enquiries, requests, and feedback
- Support resident engagement programs and events, building a positive, inclusive community
- Get to know Box Hill and its local gems to guide and connect residents
- Promote partnerships and services that enhance resident life
Supporting property operations
- Assist the Resident Manager with scheduling, admin, and property management tasks
- Maintain accurate records in property management systems and handle communications, notifications, and surveys
- Manage parcels, move-ins, and move-outs, ensuring compliance and smooth processes
- Support residents through all stages of their journey, from pre-arrival to renewals
Team collaboration & business support
- Collaborate with leasing and facilities teams to achieve occupancy and retention goals
- Contribute to team meetings and assist across functions during peak periods
Safety & compliance
- Champion WHS standards, safety protocols, and compliance with legislation
- Report incidents promptly and work ethically with contractors, consultants, and suppliers
The good bits
For some, a job is a job. A means to an end. This might be fine for others, but it’s not what motivates us. What we’re doing requires perseverance, intensity, zeal, and energy in the face of new challenges.
We’re super proud to have created a unique culture where our people are encouraged to be endlessly curious and always empowered to speak up, because we’re not into saying ‘that’s just the way we do things’ or ‘that’ll do’. We’re not all work and no play though, we love rewarding our people for the work that they do and we’re big believers in having FUN.
A little about you
You're someone who genuinely lights up when helping others and has excellent customer service skills. You're comfortable juggling multiple tasks, have strong attention to detail, and are highly proficient with MS Office and property management systems.
Experience in residential property management would be excellent, but what we really care about is your attitude – you're a self-starter who takes pride in doing things well and is excited about being part of something bigger than just a job.
So, how does that translate? Here’s a little about our perks…
- Full support to learn, develop, and grow, including tuition reimbursement, short courses, and conferences
- Leadership development program with clear pathways and training to grow and mentor future leaders
- Extra days off throughout the year for personal wellbeing and community impact
- Welcome merch kit delivered on day one
- Fun, social culture with Knock-Off Drinks, Fun Fridays, and team lunches
- Paid parental leave to support our Little Locals
- Additional tenure perks: wellness allowance each year, plus extra annual leave after 3 and 5 years
Next Step:
Redpath Partners is the exclusive recruitment partner for this opportunity at Local:
To apply, please submit your CV via the link below. (Note – third party applications will be directed to us)
Alternatively, email your application to Olivia Fredericks at ******@redpathpartners.com.