Customer Service Officer Job Description
A leading utility provider in Australia is seeking a Customer Service Representative to manage customer applications and provide exceptional service. This role involves managing customer inquiries, resolving complaints, and providing information on services and products.
The ideal candidate will have experience in customer service, strong communication skills, and proficiency in Microsoft Office.
* Develop and maintain positive relationships with customers through effective communication and issue resolution.
* Provide accurate and timely information about services and products, including pricing and promotions.
* Work collaboratively with other teams to resolve customer issues and improve overall customer experience.
This role offers a chance to contribute to a safe and reliable energy distribution network and requires adherence to industry regulations.