We are seeking an experienced L2 Service Desk professional to join a thriving technology team. This temporary role offers an exciting opportunity to provide technical support and ensure smooth IT operations.
Client Details
This organisation is a small-sized business, dedicated to providing exceptional customer service and innovative solutions. They are committed to fostering a supportive work environment and delivering high-quality technology services.
Description
* Provide second-level technical support to resolve IT-related issues efficiently.
* Monitor and maintain IT systems to ensure optimal performance.
* Respond to and resolve service desk tickets in a timely manner.
* Assist in troubleshooting hardware, software, and network issues i.e. M365, Intune, some desktop responsibilities.
* Escalate complex technical problems to appropriate teams when necessary.
* Support the deployment of new hardware and software systems.
* Document technical issues and resolutions for future reference.
* Maintain a high level of customer service in all interactions.
Profile
A successful L2 IT Support candidate should have:
* Proven experience in a similar support role, ability to start autonomously.
* Strong knowledge of IT systems, hardware, software, and networking.
* Excellent problem-solving and troubleshooting skills.
* Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
* Strong communication and interpersonal skills to liaise with internal and external stakeholders.
* A proactive approach to identifying and resolving technical issues.
* Relevant IT certifications will be highly regarded.
Job Offer
* Competitive hourly rate.
* Contract opportunity with potential to extend.
* Opportunity to work within a collaborative environment.
* Gain valuable experience in IT Support services.
If you are a skilled L2 Service Desk professional looking for your next challenge, we encourage you to apply today
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Jack Giancono