Client Care Manager
This is a unique opportunity to lead a team that truly loves the customer and makes post-construction care a pleasure.
* You will manage post-construction support for completed residential buildings, guiding clients, owners, and key stakeholders through the defects and warranty period while ensuring satisfaction at every stage.
* A strong knowledge of construction processes, BCA, statutory warranties, and defect management is essential for this role.
* The ideal candidate will have experience in post-construction client services, building management, or construction supervision.
About This Role
As the Client Services Manager, you'll be responsible for overseeing all warranty and statutory compliance processes. You'll also represent the business at settlement handovers, 90-day check-ins, AGMs, and inspections.
* You will lead the client care department, managing budgets, subcontractors, and supervisors.
* You will maintain detailed reporting systems (IMS) and present regular updates to senior management.