Head of Retail
* Permanent Full-Time Position
* Sydney or Melbourne Based (National Travel Required
* $150K–$200K + Super + Bonuses and Benefits
* Lead high-profile brand rollouts across luxury, lifestyle, beauty, and apparel retail.
* Drive operational excellence, sales performance, and customer experience nationwide.
* Shape the future of an expanding retail network with global brand backing.
About the Company
Our client is a leading international retail group bringing a portfolio of globally recognised brands to the Australian market. With categories spanning luxury goods, fragrance, apparel, beauty, and lifestyle, they are redefining retail experiences across multiple formats—from boutique to high-volume. This is a rare opportunity to contribute to a significant expansion, spearheading national store rollouts and operational uplift while working closely with international brand partners.
Role Summary
Reporting to the General Manager, this senior leadership role will oversee multi-site operations nationwide. You will lead high-performing retail teams, deliver seamless new store launches, and ensure each brand meets global compliance, visual merchandising, and customer experience standards. The role combines strategic planning with hands-on operational leadership, making it perfect for someone who thrives in fast-paced environments and loves building high-performing teams from the ground up.
Key Responsibilities
* Lead national retail operations.
* Drive sales performance, customer experience, and compliance standards across all stores.
* Oversee the rollout of new boutiques and high-turnover formats, ensuring on-time and on-brand delivery.
* Partner with brand principals to localise global marketing campaigns and in-store activations.
* Lead recruitment, onboarding, and coaching for field and store leadership teams.
* Manage KPI performance, including sales, conversion, ATV, NPS, and stock control.
* Collaborate with head office, finance, and project teams for store development and budgeting.
* Develop and execute CRM strategies to drive customer loyalty, repeat purchases, and personalised brand experiences.
* Maintain full P&L accountability, using data-driven insights to maximise profitability and manage expenses effectively.
What You'll Bring
* 5+ years of senior multi-site retail leadership (e.g., State Manager, Head of Retail, Regional Director).
* Experience in one or more relevant sectors: luxury, beauty, apparel, or lifestyle.
* Proven success in launching new stores and scaling retail networks.
* Strong commercial acumen with P&L management experience.
* Exceptional stakeholder management, including landlord and brand partner relations.
* High capability in team coaching, succession planning, and operational excellence.
What's on Offer Work with a fast-growing, globally well-known retail group with the opportunity to lead diverse brands through an exciting growth phase. You'll enjoy competitive remuneration, generous incentives, international exposure, and the chance to shape a national retail footprint from the ground up.
How to Apply Click APPLY or contact Michaela at michaelal@charterhouse.com.au for a confidential discussion.
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