InterContinental Hotels Group (IHG) is one of the world's leading hotel companies, present in around 100 countries with over 160 million guests staying in 889,164 rooms in more than 6,000 hotels per year.
InterContinental Sorrento Mornington Peninsula, a 108-room design-oriented hotel, is seeking a part time Reservations Agent to join our team. We are focused on bringing personalized service to life and creating customized experiences for our guests.
A little taste of your day to day
- Answering reservations queries for upcoming stays or in-house guests
- Resolving guest issues and using their feedback to improve guest satisfaction
- Showcasing your knowledge of the local area, sharing recommendations of events, places of interest, and restaurants
- Leading the way as a brand ambassador
What we need from you
- Ideally, you will have previous hotel experience in a reservations and/or front office environment and a real passion for delivering great customer service
- You're known for your dynamic personality and superior communication skills
- The role's hours of work will be a rotating roster shifts between 7am to 11pm over 7 days
- Opera knowledge is highly desirable
What we offer
- Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team
- You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing
- Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG
We are proud to be IHG and we know you will be too. At IHG, we are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
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📌 Reservations Agent
🏢 InterContinental Hotels & Resorts
📍 Melbourne