ABOUT STRATCO
Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.
* An Australian founded & grown company you can be proud of
* Our standard hours are 8:00 am - 4:30 pm (Monday to Friday) & 9:00 am - 2:00 pm (Saturday)
* Wellbeing Support, Inclusive Culture, Extended Training Program
THE OPPORTUNITY
Stratco is seeking a motivated, sales-focused team member to join our Retail Call Centre team. This full-time, permanent role is ideal for someone who enjoys phone-based sales, provides reliable customer service, and works effectively with internal teams to process and fulfil customer orders.
You will manage telephone sales, enter orders accurately, handle retail store phone overflow and liaise with internal sales, manufacturing, and dispatch teams. The role operates on a rotating Saturday roster, with no Sunday or evening work.
RESPONSIBILITIES
* Customer interaction and relationship building by email and over the phone
* Designing and selling Stratco products
* Inbound telephone sales - processing and entering orders
* Commitment to continual growth, learning & training
* Strict adherence to our critical safety rules & contributing to a safe working environment
ABOUT YOU
* Essential – Computer and data entry skills
* Essential – Driven to meet KPIs and sales targets
* Essential – Desire to learn Stratco products and industry
* Essential – Availability to work every second Saturday (9am to 2pm)
* Desirable – Experience in building industry or manufacturing
* Willingness to enhance the customer experience and create brand loyalty
* While experience is great, it'll be your passion, reliable attitude and personality that set you apart
REWARDS & BENEFITS
Health & Wellbeing Support | Traineeship & Development Pathways | Career Development Opportunities | Support for Families | Recognition & Referral Programs | Team Member Discounts | EAP / Confidential Support Services
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