Overview
Join Prestige Inhome Care as a Client Coordinator! About Us: At Prestige Inhome Care, we're more than a care provider — we're a family committed to improving lives by supporting people to remain safe, independent, and comfortable in their own homes. For over 20 years, we've proudly delivered high-quality, person-centred care to our communities.
Responsibilities
* Supporting and delivering quality services for a portfolio of clients.
* Matching clients with the perfect care staff through timely and accurate rostering.
* Keeping everyone in the loop with schedules, from clients to care staff.
* Handling feedback and incidents with precision for continuous service improvement.
* Support care staff in maintaining a high level of commitment and alignment with Prestige's goals. Contributing to the development of policies, procedures, and processes.
* Managing relationships with broker partners.
* Ensuring compliance with organisational and industry standards.
Qualifications
* Experience managing and coordinating staff rosters.
* Familiar with HCP/SAH, NDIS funded services.
* Excellent communication, interpersonal and negotiation skills.
* The ability to prioritise and meet deadlines.
* Computer literacy for rostering, word processing and database management.
* A commitment to delivering quality service that exceeds expectations.
* Relevant industry training (Cert III in Aged Care/HACC/Disability/Individual Support) is desirable.
Benefits
* Work Flexibility: Enjoy hybrid working arrangements with the ability to work from home up to 2 days per week.
* Work From Anywhere: For up to 4 weeks each year and the option to take extended unpaid leave (for rest/travel/career break/etc).
* Your Birthday Off: Take your birthday off each year because it should be celebrated.
* A Warm Welcome: Experience a tailored onboarding with Personalised Induction Plans.
* Give Back: Access One paid Volunteer Day to make a meaningful impact in your community.
* Celebrate: Join our Monthly Birthday Celebrations, Wellness Initiatives, mid-year Awards night, Christmas Parties, Guest Speakers, Team Building Exercises, and more.
* Support When You Need It: Access our Employee Assistance Program (EAP) for confidential counselling and support.
Come and be part of one of Australia's Best Places to Work, not just once, but two years in a row!
We are committed to respond to every applicant! If you do not receive a response within a week of submitting your application, please email careers@prestigeinhomecare.com.au or call Nitika on 1300 10 30 10
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