Up to 4 Wellness days + 2 Volunteer days each year
Generous discounts and additional monetary benefits
ABOUT THE ROLE…
This position is responsible for providing effective cost-controlled maintenance support for all Clients, while maintaining a level of exceptional product support and service to clients. Respond promptly to all maintenance calls and e-mails, access required levels of work with authorised repairers, and provide appropriate repair authorisations in line with vehicle contracts, repairers' agreed accreditation, and delegated approval levels. Ensuring that all external and internal customer and supplier queries are answered appropriately.
* Manage and Control Servicing and Repair costs for all fleet vehicles.
* Look to maximise vehicles warranties, including requests on post warranty support on all manufacturers' "product problem" and other premature mechanical repairs.
* Advise clients on maintenance related issues covering their vehicle's contract entitlements and inclusions such as - Tyre Allowance, Roadside Assistance and Accident Management
REQUIREMENTS
* Tertiary qualification in Automotive - vehicle qualification or equivalent
* Extensive experience in the motor industry
* Experience in a customer service role and/or negotiating with suppliers
* Strong technical/numerical skills, shares knowledge, and is thorough and accurate.
ADDITIONAL RESPONSIBILITIES
* Drive a strong customer service culture; accountability, engagement, and ownership of customer experience, with team KPIs and high satisfaction ratings.
* Manage and control servicing and repair costs for fleet vehicles.
* Minimise vehicle downtime (VOR).
* Maximise vehicle warranties, including post-warranty support on manufacturer's "product problem" repairs.
* Advise clients on maintenance issues, contract entitlements, and inclusions.
WHO WE ARE
We are a financial services company specialising in fleet management, vehicle leasing, and salary packaging, with a presence across Australia, the UK, and NZ. Managing a portfolio of $2.5 Billion and over 1200 employees.
www.sgfleet.com
SOME OF OUR PERKS
* Up to four extra days of leave each year (Wellness days)
* Industry-leading 20 weeks paid parental leave
* Vehicle salary packaging benefits
* Service milestone awards
* Referral bonuses
* Discounted mobility products and services
* Flexible work arrangements
* Career progression opportunities (over 25% internal promotion)
* Education support, including a learning budget and LinkedIn Learning
* Two paid volunteer days annually
* Health and wellbeing support, including subsidies and Employee Assistance Program
WHAT'S NEXT
If you're ready for your next challenge in a diverse and inclusive environment that values work-life balance and career growth, we'd love to hear from you. Resumes may be submitted before the application close date. Successful applicants will undergo pre-employment screening.
Ready to transition from tools to an office environment? Join us as a maintenance controller.
#J-18808-Ljbffr