Customer Service Professional Opportunity
We are seeking an experienced and skilled Customer Service Professional to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to customers in person, by phone, and via email.
Key Responsibilities:
* Act as the first point of contact for customers, responding to their queries and resolving issues in a timely and professional manner.
* Provide expert advice on a wide range of industrial products, ensuring that customers receive accurate and helpful information.
* Maintain a clean, well-stocked, and visually appealing shopfront, contributing to a positive shopping experience for customers.
* Collaborate with internal teams to ensure seamless service delivery, achieving high levels of customer satisfaction.
* Uphold safety standards and foster a positive team culture, promoting a safe and inclusive work environment.
* Work occasional Saturday mornings as part of weekend coverage, supporting the team's commitment to customer service.
Requirements:
* Previous experience in customer service or retail, demonstrating a strong understanding of customer needs and expectations.
* Excellent communication skills, both written and verbal, with the ability to build rapport with customers and colleagues.
* Basic computer skills, including Microsoft Office, with proficiency in using software applications to manage customer interactions and transactions.
* Ability to multitask, working efficiently in a fast-paced environment while maintaining accuracy and attention to detail.
* Proactive approach to learning and development, with a willingness to take on new challenges and responsibilities.
* Exceptional time management skills, prioritizing tasks and managing workload effectively to meet deadlines.
What We Offer:
* Exclusive employee benefits, including a discount card and free subscription services.
* Continuous training and career development opportunities, enabling employees to grow and succeed within the organization.
* Guaranteed hours, annual leave, and sick leave benefits, promoting work-life balance and job security.
* Team events, celebrations, and award recognition, fostering a sense of community and achievement.
* Employee Assistance Program, providing confidential support and resources for employees and their families.
* Refer-A-Friend program, offering rewards for successful referrals and encouraging employee engagement.
* Generous paid parental leave policy, supporting employees' personal and family commitments.
NEXT STEPS:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application today. We look forward to reviewing your qualifications and discussing this opportunity further.
As part of our recruitment process, you may be required to undertake background checks, which may include a police check and pre-employment medical assessment. We are committed to diversity and inclusion, welcoming applications from all backgrounds and communities.