As a customer-centric team member, your primary objective will be to provide seamless online shopping experiences for our valued customers. This involves efficiently processing sales, refunds, and exchanges, as well as handling faulty goods returns and repairs in a timely manner.
Key Responsibilities:
* Process transactions accurately and efficiently
* Handle customer complaints and resolve issues promptly
* Provide excellent customer service via phone calls and direct communication
* Pick orders on time to meet home delivery cut-off windows
* Maintain the pick-up area in a clean and organized state
* Ensure picked articles are in good condition
* Place complete orders in the packing area and incomplete orders in the review area
Requirements:
* Availability for consistent early morning start times
* Work authorization for Australia
* Ability to work independently
Benefits of this Role:
* Opportunity to work with a dynamic team
* Professional development opportunities
* A supportive work environment
What We Offer:
We offer a competitive salary, comprehensive training, and ongoing support to ensure your success in this role. If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.