Location:The successful candidate will travel fromTownsvilletoCharters Towers(client site) and work onsite for 3 days, staying in staff accommodation
The Company
Our client is a recognised dependable Managed IT provider with over 12,000 users globally.
Their goal is to utilise IT to empower businesses in achieving success in ways that can make the world a better place for all.
They help their clients realise their own organisations' visions, which can come alive faster and better when the business' IT is well-maintained and secure.
They continuously strive for excellence whilst upholding their core values: Team Players, Driven to Improve, Honest & Genuine, Camaraderie.
The Role
TheLevel 1 Onsite Support Technicianis an all-rounder Level 1 IT professional who will provide a high standard of desktop, remote, telephone and email support by providing service excellence in every engagement and resolving IT infrastructure related issues.
Primarily, you will be a contributor to the team's success, have a people and customer-first attitude, and a passion for technology and customer service.
Note:This role is working on behalf of a leading Queensland MSP, but will travel fromTownsvilletoCharters Towers(client site) and work onsite for 3 days, staying in staff accommodation.
Responsibilities
Work to the daily schedule as set out in calendar
Troubleshoot and resolve complex technical issues related to hardware, software, and network connectivity.
Diagnose and resolve incidents assigned to you in a timely manner ensuring customer service and client outcomes are paramount.
Monitor and action alerts from client systems
Participate in technical up-skilling programs, training and seminars as required
Act as the conduit between the client and the remote service desk team
Be across the multiple projects and keep the service desk and projects team informed
General technical support in the office (desktop support)
Maintain/update the RMM, CRM, Ticketing and any other systems used
Document standards in ITGlue and create user documentation for repeatable tasks/changes/new systems.
Build and maintain relationships with 3rd-party vendors and manage issues with them
What you will need to succeed
Previous work experience in an IT support position – at least 6 months
A qualification in IT is a definite advantage
Certifications (Microsoft/ITIL/CompTIA A+) will also be highly regarded
A great communicator, known for outstanding customer service and taking ownership of customer issues to get them resolved
Proficient in Microsoft Office 365 and PSA ticketing systems (ConnectWise an advantage)
Experience/exposure in Active Directory, Exchange, Windows Server *********, Microsoft 365 and other cloud-based technology
Ability and willingness to work towards key performance indicators and service level agreements
A valid driver's licence
Working with children card
Technical Skills & Capabilities Required
Ability to diagnose and troubleshoot issues within your skillset, and know when to escalate
Experience with Microsoft 365 cloud technologies – Office 365, Exchange, Azure AD, SharePoint/OneDrive, MDM
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members alike
Knowledge of Windows OS, Server, or Networking is a great advantage
In return, you will work within a reputable organisation and be part of a dynamic team where your skills are valued, and your contributions make a real impact.
Competitive compensation awaits, and your journey begins promptly
Seize this opportunity andAPPLY NOWfor an exciting career ahead
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