Regional Operations Leader
Job Summary:
Our company is seeking an experienced Regional Operations Manager to oversee our Central and North Queensland operations. This position plays a pivotal role in ensuring operational excellence, financial performance, and customer satisfaction across all teams within the region.
Key Responsibilities:
* Support schedulers, Service Supervisors, and technicians in achieving their goals aligned with business objectives.
* Ensure all teams meet or exceed customer key performance indicators through effective communication and proactive customer engagement.
* Monitor and own financial results for your region.
* Become the face of the region for our customers, the first point of contact.
* Foster strong cross-functional collaboration between operations, finance, human resources, compliance, and customer-facing teams to maintain smooth workflows and accountability.
* Lead continuous improvement initiatives in workflows, dashboards, and reporting to enhance operational efficiency and customer outcomes.
* Approve and oversee critical business decisions including quotes, timesheets, leave requests, and recruitment in line with commercial goals and workforce planning.
* Maintain oversight of escalations, dispute resolution, incident management, and compliance issues, ensuring timely and effective resolution.
* Champion a positive workplace culture focused on employee development, high performance, and accountability.
* Drive business development initiatives, including onboarding new customers and expanding existing accounts to maximize productivity and growth.
* Collaborate closely with the Invoicing and Compliance teams to ensure accurate financial reporting and adherence to internal policies.
Qualifications & Experience:
* Extensive leadership experience managing multi-disciplinary operational teams.
* Strong commercial acumen with a track record of driving profitability and growth.
* Proven ability to deliver high levels of customer satisfaction in a service-oriented environment.
* Excellent communication, negotiation, and stakeholder management skills.
* Experience with financial reporting, budgeting, and workforce planning.
* Background in human resources management including recruitment, performance management, and employee relations.
* Proficient in operational dashboards, CRM, and scheduling software.
* Strategic leadership and vision.
* Results-driven with strong commercial focus.
* Exceptional interpersonal and communication skills.
* Problem-solving and decision-making aptitude.
* Ability to foster collaboration across diverse teams.
* Resilience and adaptability in a fast-paced environment.
* Commitment to continuous improvement and quality standards.