Job Overview
The role of a Trade Centre Assistant is pivotal in supporting the daily operations of our warehouse and trade centre. High-quality customer service skills, attention to detail, and effective multitasking abilities are essential for success.
Key Responsibilities
* Deliver exceptional customer service, including order processing, communication, and stock management.
* Process documentation such as ROSAs, dangerous goods paperwork, sales, and delivery documents.
* Manage stock: receiving, replenishment, picking, packing, despatching, cycle counts, and stocktakes.
* Handle damaged stock and customer enquiries/complaints.
* Perform purchasing, despatch, and invoicing tasks as required.
* Assist with reporting, data entry, and continuous improvement initiatives.
* Maintain safety, housekeeping (5S), and environmental standards, including immediate spill control.
* Communicate with suppliers and work collaboratively with the trade centre team.
* Conduct routine equipment checks and report defects.
* Provide support to the trade centre in the manager's absence.
Requirements
* Prior experience in a warehouse role is advantageous.
* A valid forklift license and experience operating a counterbalance forklift are necessary.
* Proficiency in SAP is desirable, along with excellent planning, organizing, and time management skills.
* A strong focus on health and safety, good physical fitness, self-motivation, and teamwork are essential.