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Customer service officer

Geelong
Holcim
Customer Services agent
Posted: 7 May
Offer description

About Holcim

Holcim is a global leader in cement, aggregates, and ready-mixed concrete & services. As part of the world's largest construction materials company, we have been servicing the infrastructure, construction, and mining industries for over 100 years with a workforce of more than 3,000 staff across 300 sites in Australia and New Zealand.

Our core values are Strength, Performance, and Passion, which form the foundation of everything we do. We reflect these values through teamwork and our commitment to delivering on our promises to customers and communities while prioritizing sustainability at the heart of our business strategy.

About the Role

This role reports directly to the Quarry Manager and involves site weighbridge and administrative duties, including chain of responsibility, inductions, onboarding new drivers and trucks in the site's weighbridge system, general purchasing, and managing customer orders. Proficiency in Google Workspace is highly advantageous.

* Customer Communication
* You will be responsible for communicating effectively with customers throughout the administration process using various means.
* Phone Support
* You must answer all phone calls professionally and promptly.
* Weighbridge Management
* You will manage the site weighbridge and chain of responsibility procedures.
* Delivery Coordination
* You will coordinate deliveries with customers and liaise with the Dispatch Team to ensure deliveries are scheduled and completed within the requested time frames.
* Administrative Duties
* You will perform general site administration duties and purchasing tasks.

Our strength lies in our people— their expertise, skills, ability to find innovative solutions, and commitment to high performance. We offer rewarding careers where you can excel, as we invest in your growth by providing direction, leadership, and recognition.

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