Role
Crown Sydney is looking for exceptional talent to join our Hotel Concierge team on a full-time, permanent basis. Based in Sydney's most luxurious property, you'll be a valued member of our Concierge team, helping to create personalised and memorable experiences for every guest during their stay, ensuring any special requirements are met.
Working in a fast-paced and guest-facing environment, you'll be coordinating restaurant bookings, limousines, tickets and admission to local attractions, as well as providing information on events, activities and services, suggesting options that align with our guests interests and desires. As part of the broader Concierge department, you may also support the Residential Concierge team from time to time, accepting calls and coordinating activities on behalf of our on-site residents, and facilitating Crown's Sky Deck tours to the general public.
Some of your key responsibilities
* Delivering professional, smooth and effective daily operations of the Hotel Concierge desk
* Providing suggestions and coordinate activity services on behalf of guests such as facilities, bookings and reservations
* Maintaining excellent product knowledge of events and facilities of Crown Hotels and the broader Crown complex; including Crown Rewards, retail, gaming, food and beverage and entertainment
* Liaising with other departments across the hotel such as Front Office, Bell, Spa & Housekeeping to ensure successful delivery of daily operational requirements
* Following SOPs and systems appropriately with regard to special requests and account payments
* Ensuring data entry/admin and history records are managed accurately in Opera
* Supporting the Residential Concierge team with overflow, including reservations, tours and local knowledge
You'll have
* Flexibility to work shifts between 7 am and 11 pm, with potential for 24/7 availability as required
* Ability to commit to shifts across a 7-day rotating roster, including nights, weekends and public holidays
* Experience in a similar frontline / customer-facing role within a hotel or residential Apartment environment
* Understanding of Property Management Systems (preferably OPERA)
* Proven ability and skills to provide superior customer service standards and requirements in a luxury setting
* Intermediate skills with the Microsoft office suite of products (Word, Excel, SharePoint, Teams etc)
* A qualification in hospitality or business-related qualification will be highly regarded
What we offer you
* Full-time, permanent opportunity based in the luxurious Crown Sydney
* Complimentary meals at our on-site staff restaurant (variety of hot foods, salad + sandwich bar, fruit and pastries)
* Generous discounts across Crown hotels Australia wide, as well as our restaurants and bars
* Tailored uniform provided, laundered free on-site for every shift
* Opportunity to take part and be rewarded in Crown's group-wide recognition and awards program
* Ability to be an active member and contribute to Crown's community, diversity & inclusion committees
* Access to discounts with various corporate partners across insurance, health & wellbeing, fashion, banking & finance, technology and more
Additional Information
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
What you can expect from us
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Customer Service
Industries: Hospitality
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