About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Are You Someone Who…
Gets excited by amazing technology, especially AI, and the opportunity to transform a business? Is passionate about creating groundbreaking solutions that leverage the power of AI? Capable of solving business problems for companies that are looking to increase sales, make productive marketing decisions and improve operational efficiencies? An engaging presenter capable of delivering compelling content to all levels of the organisation?
The Solution Engineering Team
The Solution Engineering team is at the forefront of the entire Marketing Cloud technology landscape. This collaborative team works closely with sales to uncover real business problems faced by customers and prospects and develops solutions and processes to not only overcome these obstacles but deliver phenomenal digital transformation. From workshops, white‑boarding, presentations, demonstration and proof‑of‑concept builds, this team works closely with all areas of the business and a wide technology stack. We're a fast‑paced, light‑hearted crew that work together to get the job done.
Your Responsibilities
* Solution Development: Work closely with business stakeholders and technical resources to uncover technical challenges and goals relating to digital marketing, then develop a solution and roadmap for the customer's success.
* Build: Showcase through software demonstrations and rapid prototyping how connected experiences come to life with the Salesforce Marketing Cloud. Deliver executive‑level software demos, construct future‑state customer journey strategies, and develop long‑term IT roadmaps.
* Deliver: Deliver an engaging and coherent presentation that connects complex technology to C‑level audiences with persuasive storytelling.
* Learn: Stay up‑to‑date on product development, roadmap, industry trends and news.
Requirements
* 10+ years of experience in solution engineering, with a strong focus on marketing technology and customer engagement solutions, including at least 5 years as a domain expert in personalisation, loyalty, or martech.
* Proven track record of driving ACV growth through martech solution selling, focusing on personalisation and loyalty for Enterprise customers.
* Strategic Vision: Ability to develop and articulate a strategic vision for leveraging Marketing Cloud capabilities to drive business outcomes and enhance customer experiences.
* Thought Leadership: Demonstrated ability to provide thought leadership in the marketing technology space, focusing on loyalty programs and personalisation, influencing industry trends and best practices through presentations, white papers, or participation in industry events.
* Cross‑Functional Collaboration: Proven experience working collaboratively with cross‑functional teams, including sales, product management, and customer success, to deliver comprehensive solutions that meet client needs.
* Enterprise Expertise: Previous experience as an Enterprise Specialist Solution Engineer for a CRM company or similar technology.
* Technical Proficiency: Strong technical understanding of data‑driven solutions and the ability to design high‑level architecture that meets business needs.
* Industry Knowledge: Experience in B2C industries such as Retail or Financial Services, with a solid grasp of B2B/B2C marketing dynamics, competitive landscape, and industry trends.
* Exceptional Presentation Skills: Excellent presentation abilities, with a talent for storytelling that captivates and informs stakeholders at all levels.
* Creative Problem Solver: A self‑starter who is highly creative and capable of leading and prioritising effectively in dynamic environments.
* Communication Skills: Solid verbal, written, presentation, and interpersonal communication skills to facilitate collaboration and problem‑solving within teams.
* Team Collaboration: Ability to work both independently and as part of a team to address technical challenges across varied environments.
Benefits
We are pioneers of the Pledge 1% model, providing product, grants and community service to those in need. We are proud to be #1 in PEOPLE's Top 50 Companies that Care, and are on Fortune's Change the World list. We provide every employee with 7 paid volunteer days off a year, donation matching for all approved charitable donations, and other world‑leading benefits.
* Health, Life, Trauma and Income Insurance
* Monthly Wellness Allowance
* Flexible Time off & leave policies
* Parental benefits
* Perks and discounts
Equal Opportunity Employer
Salesforce is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information.
Location: Sydney, New South Wales, Australia
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. It means that we believe in equality for all and lead the path to equality by creating an inclusive workplace free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, colour, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies throughout the employment journey and to all aspects of employment, including recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, and termination.
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