Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.
You will provide advice, direction and leadership to Loans and Debt Management staff in the delivery and management of the Department's products and the management of arrears and collection of debts.
What you will be doing:
• Provide advice, direction and leadership to Loans and Debt Management staff in the delivery and management of the Department's products and/or the management of arrears and collection of debts whilst showing personal drive, commitment and integrity.
• Provide accurate, clear and timely advice to management and staff.
• Assist in the preparation of correspondence, reports and submissions ensuring they are accurate and provided within the given timeframes and produced in accordance with departmental requirements.
• Provide advice to customers and other stakeholders about the department's requirements in relation to eligibility, assessing, processing and settlement of loan applications and/or the payment of repayment arrears and the collection of customer debts.
• Ensure all enquiries received by the area are resolved in a timely manner through organisation and planning, including the use of innovation and change to achieve results.
• Support policy implementation and continuous improvement to systems and processes through system appraisals to facilitate increased productivity.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.
The skills you will need include being able to:
• Work to understand customers and stakeholders, encourage a strong customerfocus and build understanding of customer perspectives.
• A balanced approach to manage conflicting demands and comfortably handling risk and uncertainty.
• Share your knowledge and experience, acting as a coach, mentor, role-model and sounding board.
• Clear and concise written and verbal communication, modelling open communication by actively and attentively listening to others.
• Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others.
How to apply
Find out more about what we offer our employees and the recruitment and selection process, including pre-employment checks, in the Applicant Guide. You can apply for this role by providing your current resume and one-page cover letter addressing your suitability for the role via the Smart jobs and careers website
Applications will remain current for 12 months.