Description We are currently seeking expressions of interest to join our team as a Customer Service professional. You will be part of a team in the Contact Centre, taking high volume calls and emails, liaising with external and internal stakeholders. You will be responsible for managing the Work Order Management lifecycle. This is a fast-paced environment, with ever-changing priorities.
About the Role General office support duties, including customer liaison and response. Provide exceptional levels of customer service to all internal and external stakeholders. Provide support to the organisation in operational support activities. Plan and prioritise all work volumes to meet all required timelines and desired outcomes. Contribute to overall Work Order Management timelines. Coordinate and liaise with all relevant stakeholders in a timely and efficient manner. Manage all stages within the Work Order Management Lifecycle. Coordinate field staff attending priority responses. Support the management team with any ad hoc duties such as compliance and other administrative type work. About You Experience in a Customer Service role. Experience in a similar Operations Centre environment preferred. Demonstrate strong administration skills including proficiency in MS Office (Outlook, Excel, and Word). Have an attitude of teamwork and collaboration. Ability to work independently or in a team. Have excellent interpersonal and strong communication skills. A self-starter who isn't afraid to get in and get the job done, enjoys working in a team, and is confident engaging with all levels of the business. Ability to problem solve and juggle conflicting priorities. Why Downer? At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.
What It Means to Belong at Downer We're proud of our high-performance culture and commitment to diversity, offering:
Training and development to support and diversify your career. : healthcare discounts, great savings on retail purchases, car purchases, and much more. Employee Assistance Program: professional support for you and your family when you need it most. Downer Group is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all backgrounds, including First Nations people and those from culturally and linguistically diverse communities.
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