About Coles Group
We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands.
Our Mission
We make a difference to millions of Aussie lives and strive for excellence in everything we do.
About the Team
The Coles Group Self Insurance team protects our team members, customers, and business in workers compensation and public liability matters. We engage and collaborate across all Coles brands including Coles Supermarkets, Coles Liquor Retail and our Supply Chain business.
About the Role
An exciting opportunity awaits a highly motivated and proactive public liability professional to join our Group Insurance team as a Claims Specialist – Public Liability.
Key Responsibilities
* Claims Management: Understand key requirements of public liability claims management and follow processes to achieve outcomes.
* Risk Identification: Identify 'red flags' indicating higher cost risks and escalate as required.
* Process Adherence: Ensure timely and effective management of all allocated claims within designated approval limits.
* Project Involvement: Undertake projects as required by the National Public Liability Claims Manager.
* Skill Development: Continuously extend your skills in managing challenging customer situations to achieve optimal outcomes.
* Knowledge Enhancement: Expand your understanding of public liability claims, legal frameworks, and customer expectations to ensure effective risk management.
Requirements
* Industry Knowledge: Basic understanding of public liability claims management and the insurance industry.
* Customer Service: Strong understanding of customer service with experience handling difficult situations.
* Interpersonal Skills: Effective interpersonal and communication capabilities.
* Time Management: Ability to manage multiple priorities and meet agreed deadlines.
* Technical Competence: Quick grasp of claims management and electronic information management systems.
What's in it for you?
* Flexible Working Options: We actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
* Office Perks: Enjoy access to a gym facility, fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub, school holiday program and more.
* Discounts: Eligible team members receive 5% discount all year round on supermarket and liquor online and in-store purchases.
* Reward through Recognition: Give and receive recognition through our digital recognition platform 'mythanks', redeeming points for gifts and electronic gift cards.
* Opportunities for Learning and Development: Explore career development programs and job-specific training to satisfy your growth aspirations.
* Paid Parental Leave: Support your life outside work with paid parental leave to balance work and family.
* Investment in Your Future: Participate in our annual team member share plan offer to purchase Coles Group shares.