Salesforce Solution Lead
Department: Department of Foreign Affairs & Trade
Estimated start date: Monday, 02 February ****
Location of work: ACT
Working arrangements: Hybrid
Maximum hours: 40 hours per week
Security clearance: Must be able to obtain NV1
The Commercial Application and Delivery Section within the Business Solutions Branch of DFAT's Information Management and Technology Division has a requirement for a labour-hire resource to fill the role of Salesforce Solution Lead.
Key duties and responsibilities
Interpret and assess business needs to design tailored Salesforce solutions that align with client objectives.
Develop and present solution prototypes and technical designs to demonstrate feasibility, maintainability and value.
Lead the technical Salesforce delivery team to ensure a successful implementation and delivery.
Review developers' implementations, champion best practice and out-of-the-box solutions, recommend improvements.
Ensure project delivery meets the requirements for an authorised technology within the Federal Government space including Cyber Security Information Security Manual controls, and records management requirements to meet the Archives Act.
Manage the delivery of multiple concurrent system development projects from design through to release.
Define project-level delivery activities and milestones within an agile environment.
Manage Salesforce releases through the CI/CD Pipeline using DFAT's Azure Dev Ops tooling.
Ensure quality of production environments by collaborating with other Solution Leads on common components, release windows and enforcing unit tests and code quality checks.
Manage Salesforce development environments including but not limited to test data seeding and refreshes.
Required technical qualifications
Certification as a Salesforce Platform Developer I.
Certification as a Salesforce Administrator.
Certification as a Salesforce Platform Developer II (desirable).
Certification as a Salesforce Omnistudio Developer (desirable).
Relevant skillsets
Data modelling and design (DTAN) – Level 4
Experience and capabilities
Minimum 5+ years experience in a leading role in delivering enterprise-level Salesforce projects.
Strong proficiency in declarative configurations such as Flows, Permission Sets, and Security Models.
Demonstrated experience with Salesforce Service Cloud, ideally within the Public Sector Cloud, including case management and omni-channel routing.
Strong capability in Salesforce solution design, including preparing technical documentation, solution diagrams, and alignment with enterprise architecture and compliance frameworks.
Demonstrated experience in tracking and troubleshooting errors in development, configuration and deployment.
Demonstrated experience in managing releases through Azure Dev Ops CI/CD Pipeline.
Excellent communication skills and experience making persuasive, evidence-based, recommendations that allow decision-makers to make informed decisions.
Minimum NV1 security clearance.
Portal and console interface design using Salesforce Lightning and Omnistudio.
Demonstrated experience in implementing and maintaining an Azure Dev Ops CI/CD Pipeline for a Salesforce workload.
Able to attend Canberra office in-person 3 days per week.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Sales and Business Development
Industries
IT Services and IT Consulting
Salary
A$135,****** – A$150,******
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