Job Description
We are a leading trading platform that is ambitiously expanding globally. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of talented individuals to join our team.
Responsibilities:
* Support clients at all levels
* Answer questions about how the service works and resolve issues promptly via live chat, emails, and calls
* Assist with KYC procedure
* Provide tour around the trading platform
* Build client trust and satisfaction through professional support and training
* Be aware of competitive landscape and understand financial markets
* Collect feedback and analyze how to improve client experience
* Maintain open communication between departments to resolve issues
Requirements
We require:
* Proficiency in English & Spanish (B2/C1 level)
* Advanced interpersonal and communication skills
* Ability to listen and find solutions
* Ability to work flexible shift schedules, including nights and weekends (remote)
* Excellent communication skills, both verbal and written
Benefits
You will receive:
* Competitive Salary: Great work deserves great pay Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
* Work-Life Harmony: We care about your life outside of work
* Annual Performance Bonus: Celebrate your achievements with a well-deserved bonus tied to your performance.
* Generous Time Off: Recharge and enjoy life outside of work without a worry.
* Employee Referral Program: Share the love Bring your talented friends on board and get rewarded for growing our team.
* Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we've got your back.
* Volunteer Days: Make a difference Take two additional paid days each year to support causes you care about.
About Us
Join a dynamic and rapidly expanding company that values talent, initiative, and creativity.Work alongside one of the most brilliant teams in the industry.