**Job Details**:
**Location**
Glen Waverley
**Salary**
Negotiable
**Job Type**
Full Time
**Ref**
BBBH97729_1683691844
**Contact**
Michelle Kendirian
**Posted**
about 4 hours ago
Permanent opportunity for a Level 2 Technical Specialist Support Bilingual - English & Vietnamese, Thai or Japanese
**Responsibilities**:
- Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
- Endeavor to respond to all customer requests in a timely manner while improving customer experience
- Create/assess Jira Tickets for Level 1 specialists and help them in triage process
- Coach and assist Level 1 agents to help them in their regular cases and manage their workload
**Experience required**:
- Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
- 4+ years of relevant experience Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (i.e., SQL / Virtual servers)
- Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
- Sound problem-solving abilities Strong team player (i.e., flexible, hard-working, fast-learner, self-motivated, results oriented)
- MDM/EMM knowledge or experience is desirable