Job Details:
Location
Glen Waverley
Salary
Negotiable
Job Type
Full Time
Ref
BBBH97729_1683691844
Contact
Michelle Kendirian
Posted
about 4 hours ago
Permanent opportunity for a Level 2 Technical Specialist Support Bilingual - English & Vietnamese, Thai or Japanese
Responsibilities:
Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
Endeavor to respond to all customer requests in a timely manner while improving customer experience
Create/assess Jira Tickets for Level 1 specialists and help them in triage process
Coach and assist Level 1 agents to help them in their regular cases and manage their workload
Experience required:
Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
4+ years of relevant experience Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (i.e., SQL / Virtual servers)
Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
Sound problem-solving abilities Strong team player (i.e., flexible, hard-working, quick-learner, self-motivated, results oriented)
MDM/EMM knowledge or experience is desirable