Technical Client Support Specialist - Inbound
Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’reAlready on it! That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.
Through local expertise and global scale, atGlobal Payments we deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.
These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.
We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity.
Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action -Reconciliation and Gender Equity.
As pioneers within the Australia and New Zealand payments landscape,Eway is a leading business-to-business ecommerce provider andEzidebit a digital recurring business-to-consumer payments processing platform.
ABOUT THE ROLE
We are seeking motivated, energetic, and customer-centric individuals with apassion for technology to join our Technical Support Team. In this role, you’ll be at the frontline of supporting both new and existingEway andEzidebit customers, handling a wide range of technical and service-related inquiries. You’ll play a key role in troubleshooting issues, guiding customers through solutions, and ensuring a seamless experience throughout their journey with us.
Working in a small, collaborative team within an open-plan office, you’ll combine customer service excellence with technical problem-solving, helping to build long-term customer loyalty.
Key Responsibilities:
- Managing and responding to incoming calls, chats, and emails from business-to-business customers promptly and effectively;
- Investigating and resolving customer inquiries with a solution-focused approach;
- Maintaining and ensuring the accuracy of client data;
- Identifying recurring issues or trends affecting customers and escalating them appropriately to ensure timely resolutions.
SALARY
The salary range for this role is $67, 000 - $70, 000 + superannuation.
ABOUT YOU
- We’re looking for someone with a strong technical background and a genuine interest in learning new technologies. You’ll also bring:
- Proven experience in roles focused on delivering outstanding customer experiences;
- Excellent written and verbal communication skills, with the ability to engage a wide range of stakeholders;
- A passion for educating and empowering customers by providing practical, creative solutions;
- The adaptability to thrive in a fast-paced, ever-changing environment;
- Strong attention to detail, paired with an eagerness to learn new systems and technologies;
- A problem-solving mindset, with the ability to think outside the box and resolve challenges effectively.
OUR PERKS
- Flexible work arrangements that support your unique need;
- 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;
- Women in Digital membership, granting you access to a host of member industry events and resources;
- Additional birthday, community giving, wellness and study leave;
- Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
- A jam-packed calendar of cultural celebrations and social activities;
- Global career and professional development opportunities;
- Salary sacrifice and an Employee Stock Purchase Plan.
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