Simpro is scaling rapidly, and we're doubling the size of our Account Management team in 2026. With strong global growth and an expanding product suite, we're looking for Account Managers with sharp commercial instincts - someone who can build strong relationships, close opportunities within an exciting portfolio of clients, and grow their career in a high-performing SaaS environment.
This is a true Account Management role, you'll own renewals, drive product adoption, and maintain strong relationships across a portfolio of 100+ SMB and Mid-Market accounts. You'll combine consultative customer engagement with the hunger and confidence to expand accounts and make an impact.
What You'll Do
Own renewals and reduce churn
* Manage end-to-end renewal processes for your book of accounts with accuracy and consistency
* Run proactive outreach and usage reviews to identify at-risk customers before they churn
* Maintain clean renewal forecasts and keep your pipeline up to date
Drive product adoption and customer health
* Conduct regular check-ins and usage reviews to ensure customers are using what they've paid for
* Help customers improve their workflows through straightforward guidance and best practices
* Handle escalations calmly and work cross-functionally to resolve customer issues
Maintain structure and discipline
* Follow established playbooks, cadences, and process workflows
* Keep accurate records, manage administrative tasks, and maintain excellent hygiene across your accounts
* Identify small growth opportunities (additional users, modules, training) across your portfolio
Communicate clearly with operational customers
* Work with time-poor, trades-oriented customers who value simple, direct communication
* Translate product features into practical, easy-to-understand benefits
* Build trust through consistency, follow-through, and genuine care for customer outcomes
What You'll Bring
* Proven experience in Account Management, Customer Success, or Renewals role within SaaS.
* Demonstrated ownership of renewals and churn reduction across 100+ accounts
* Experience working with SMB or Mid-Market customers in operational industries
* Confidence identifying customer needs and translating them into clear recommendations.
* Strong process discipline—you follow playbooks and maintain structured workflows
* A driven, outcomes-focused attitude and the ability to thrive in a fast-growing environment.