Overview
Linde Material Handling is a major participant in the Material Handling industry in Australia since 1971 and now a part of the global KION Group. We’re built on a strong foundation by delivering expert service and product solutions to our customers. We are looking for an efficient and organised individual to join our team as a Field Service Manager based in Larapinta QLD. You will be responsible for effectively managing a team of Field and Site-based Service Technicians and enhancing our Key/National Account Customers’ Experience by meeting and exceeding agreed KPIs.
Responsibilities
- Lead and support a team of Service Technicians to achieve business goals.
- Manage budget requirements to ensure service targets are achieved.
- Conduct regular team and individual meetings (including toolbox talks) to foster development, monitor performance and KPIs across the technician group.
- Actively participate in sales, service, and rental meetings to address and resolve service-related issues.
- Contribute meaningfully to customer interactions to build strong customer relationships.
- Visit key account customers on a regular call cycle to maintain service presence and present customer reports on fleet and service performance.
Requirements for Success
- Previous service and fleet management experience within a similar industry.
- Trade certificate and/or Management certificate is preferred.
- General product knowledge of material handling equipment.
- Strong communication and interpersonal skills.
- Proven ability to lead and support a team of technicians.
- A commercial understanding of general business concepts within a service industry, including P&L;, budgets, etc.
- Proficient with Microsoft Office packages - Word, Excel & Outlook.
What We Offer
- Competitive salary + annual bonus + company vehicle + mobile phone + laptop.
- Wellbeing resources and Employee Assistance Program.
- Access to over 18,000 learning resources – free for you to use.
- Mentorship from industry professionals.
- A birthday gift each year.
- Discounted private health insurance and gym memberships.
- Anniversary bonuses and referral incentives for successful hires.
- Novated lease options through our partner.
How to Apply
If this role sounds like your next big chance, please send through a copy of your current resume and cover letter. A pre-employment medical and reference checks are part of our recruitment process. We do not accept unsolicited resumes from agencies. LMHAU is proud to be an equal opportunity employer. We value diversity and inclusion within the workplace and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, age or other statuses protected by law or regulations in the locations where we operate.
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📌 Field Service Manager
🏢 Linde Material Handling
📍 Queensland